BassWin Terms and Conditions

Last updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your use of the BassWin website, located at basswin-official.gb.net (“the Website”).

1.2. By registering an account, accessing, or using any services on the Website, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.

1.3. If you do not agree with any part of these T&Cs, please do not use the Website.

2. Definitions

• Player/User/You: Any individual who registers or uses the Website.
• Account: A personal profile created by a Player to access the Website’s services.
• Games: All casino, live dealer, betting, and other gambling products offered on the Website.
• Operator: The company licensed to operate the Website and provide gambling services.
• Bonus: Any promotional offer including free bets, spins, bonus funds, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to create an Account or use the Website.

3.2. It is your responsibility to ensure that online gambling is legal where you reside. Access to the Website is prohibited where such activities are unlawful.

3.3. Employees of the Operator, its affiliates, and their immediate family members are not permitted to register or participate in any gambling activities on the Website.

4. Account Registration and Security

4.1. Only one Account per person, household, device, or IP address is permitted.

4.2. You must provide accurate, complete, and current information when registering, including your full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

4.4. The Operator reserves the right to request identity verification documents at any time, such as a passport, driver’s licence, utility bill, or payment method confirmation.

4.5. Accounts created with false or misleading information may be suspended or closed, and any associated winnings may be forfeited.

5. Deposits and Withdrawals

5.1. Deposits must be made using payment methods registered in your name. Third-party payments are not permitted.

5.2. Minimum and maximum deposit and withdrawal limits apply. Please refer to our Banking section for detailed information.

5.3. BassWin does not charge fees for deposits or withdrawals; however, your payment provider may apply charges.

5.4. Withdrawals will be processed to the original payment method where possible, subject to verification and compliance checks.

5.5. You may be required to provide additional documentation to verify your identity before withdrawals are approved, in line with UK Gambling Commission regulations.

5.6. BassWin aims to process withdrawal requests promptly but is not responsible for delays caused by third-party payment providers.

6. Account Management

6.1. You are responsible for all activity on your Account and must notify BassWin immediately if you suspect any unauthorised use.

6.2. You may update your personal details at any time through your Account settings or by contacting Customer Support.

6.3. You can close your Account at any time by contacting Customer Support. Upon closure, any remaining balance will be paid out subject to verification.

6.4. BassWin reserves the right to suspend, restrict, or close Accounts at its sole discretion, especially in cases of suspected fraud, collusion, or breach of these T&Cs.

7. Inactivity and Dormant Accounts

7.1. Accounts with no login or transactional activity for 12 consecutive months will be classified as dormant.

7.2. Dormant Accounts may be subject to monthly maintenance fees deducted from the balance after prior notification.

7.3. Accounts with zero balance may be closed after prolonged inactivity.

7.4. You can reactivate a dormant Account by contacting Customer Support and completing any required verification.

8. Responsible Gambling

8.1. BassWin is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session time limits, and self-exclusion options.

8.2. If you feel your gambling is becoming problematic, please use these tools or seek support from our Customer Support team.

8.3. For further advice and assistance, please visit the UK Gambling Commission’s official website or the National Gambling Helpline at BeGambleAware.

9. Prohibited Conduct

9.1. You must not engage in any fraudulent, illegal, or unfair activities, including but not limited to:

• Money laundering or terrorist financing;
• Use of automated software (bots) or scripts to play or place bets;
• Manipulation or cheating of games;
• Opening multiple Accounts;
• Using VPNs or proxies to circumvent geographical restrictions;
• Sharing your Account credentials or allowing others to gamble on your behalf.

9.2. BassWin reserves the right to suspend or terminate Accounts and withhold winnings if such conduct is suspected or proven.

10. Bonuses and Promotions

10.1. All bonuses and promotional offers are subject to specific terms and wagering requirements published on the Promotions page.

10.2. Abuse of bonuses, including multi-accounting or collusion, is prohibited and may result in forfeiture of bonuses and winnings.

10.3. BassWin reserves the right to amend, cancel, or withhold bonuses at its discretion.

10.4. Promotional offers may have expiry dates and restrictions on eligible games.

11. Game Fairness and Integrity

11.1. All games on the Website are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fair and random outcomes.

11.2. BassWin may void bets or winnings arising from technical errors, malfunctions, or breaches of these T&Cs.

12. Liability

12.1. BassWin is not liable for any losses or damages arising from your use of the Website, including but not limited to technical failures, delays, interruptions, or errors.

12.2. You acknowledge that gambling involves risk, and you gamble at your own risk.

12.3. BassWin’s total liability to you shall not exceed the amount of your last deposit.

12.4. We are not responsible for the content or security of any external websites linked from the Website.

13. Data Protection and Privacy

13.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

13.2. We implement industry-standard security measures to protect your information against unauthorised access or disclosure.

13.3. For detailed information, please review our Privacy Policy available on the Website.

14. Intellectual Property

14.1. All materials on the Website, including text, graphics, logos, and software, are the property of BassWin or its licensors and are protected by intellectual property laws.

14.2. You may not reproduce, distribute, or modify any content without prior written consent from BassWin.

15. Complaints and Dispute Resolution

15.1. If you have a complaint, please contact our Customer Support team in writing.

15.2. We will endeavour to resolve your complaint fairly and promptly.

15.3. If you are dissatisfied with our response, you may escalate the dispute to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

16. Changes to These Terms

16.1. BassWin reserves the right to modify these T&Cs at any time.

16.2. Significant changes will be communicated via the Website or direct notification.

16.3. Continued use of the Website after changes constitutes acceptance of the updated terms.

16.4. It is your responsibility to review these T&Cs regularly.

17. Contact Information

For questions, support, or to exercise your rights under these T&Cs, please contact us:

• Email: [email protected]
• Live Chat: Available on the Website

By registering and using BassWin, you confirm that you have read, understood, and agreed to these Terms and Conditions.