Privacy Policy

Welcome to BassWin (“we”, “us”, “our”). Protecting your privacy and personal data is a priority for us. This Privacy Policy explains how we collect, use, store, and share your information when you use our services at basswin-official.gb.net. By accessing or using our website and services, you agree to the terms outlined here. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is BassWin, registered in the United Kingdom. For any enquiries or requests regarding your data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data necessary to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device information (e.g., browser type, operating system)
Usage data such as login times, location, and interaction with our services
Account registration and profile details
Transaction records including deposits, withdrawals, and payment methods
Communications with our customer support
Identity verification documents (e.g., passport, driving licence) to comply with legal requirements
Special category data (such as health or ethnicity) only if you choose to provide it
Information from third-party sources for fraud prevention and responsible gambling checks

3. How We Use Your Data

Your personal data is processed for the following purposes:

To create, manage, and maintain your BassWin account
To verify your identity and age, ensuring compliance with UK gambling laws
To process deposits, withdrawals, and other financial transactions securely
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling measures
To communicate important updates about your account or our services
To administer promotions, bonuses, and tournaments
To send marketing communications, only if you have given consent
To personalise your experience by tailoring content, offers, and services
To analyse usage data for improving our platform and services
To detect, prevent, and investigate fraud, security breaches, or other unlawful activities
To compile anonymised statistics and reports for internal use

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing include:

Your explicit consent where required (e.g., marketing communications)
Performance of our contract with you (e.g., providing gambling services)
Compliance with legal obligations (e.g., identity verification, AML)
Our legitimate interests, such as ensuring platform security and improving services, balanced against your rights

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above and to meet statutory requirements. Generally, data is kept for up to five years following account closure or inactivity. In certain cases, such as self-exclusion or ongoing investigations, data may be retained longer in accordance with legal or regulatory obligations.

6. Marketing Communications

If you opt in, we may send you promotional messages about BassWin’s services or those of carefully selected partners. You can update your preferences or unsubscribe at any time through your account settings or by using the unsubscribe link in our emails. We never share your marketing preferences with unrelated third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

Ensuring website functionality and security
Remembering your preferences and login details
Analysing site usage and performance
Delivering personalised advertising where consented

You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect your ability to use certain features on our site.

8. Sharing and International Transfers

Your data may be shared with trusted third parties, including:

Payment processors and technical service providers
Regulators and law enforcement agencies when required by law
Fraud prevention and identity verification agencies
Companies within the BassWin corporate group
Third parties you have explicitly authorised

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

9. Data Security

We implement robust physical, technical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to maintain a high standard of protection.

10. Your Rights

You have several rights regarding your personal data, including:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to request erasure of your data in certain circumstances
The right to restrict or object to certain types of processing
The right to data portability, to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting prior processing
The right to object to decisions based solely on automated processing, including profiling, where it produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services after changes indicates your acceptance of the new terms.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection enforcement in the UK. Visit the ICO website for more information: https://ico.org.uk.

For information on responsible gambling and support, please visit GamCare, the UK’s leading provider of information, advice, and support for safer gambling.

Last updated: June 2024